Customer Service Professionals (CSP)

Service Description

Customer service is critical in any organization, and the demand for customer service professionals is high globally. Accordingly, the employment of customer service professionals is projected to grow 5% from 2019 to 2029, which is faster than the average for all occupations. The Customer Service Professional (CSP) course is an internationally accredited program that validates your ability and knowledge to demonstrate excellent customer service. The course will enhance your ability to render exceptional customer service to diverse people, focusing on customer satisfaction, retention, and expansion. Getting the CSP certificate will profile you as a trained professional who can solve customers' challenges and proffer solutions to problems. We have a high success rate in providing solutions to participants across the business, finance, and project industries. What you will learn: • Call Center Management • Building Customer Relationships • Introduction to Customer Service • Customer Feedback Management • Communication Skills for Customer Service. • Conflict Resolution and Problem-Solving in Customer Service. Tools You Will Learn: - CRM Tool - Live Chat - ChatBot Why Choose Us: Our program is Theory and Practical education, and it is internationally accredited, meaning our CSP is an accredited course. Students will undergo assignments, case study analysis, examinations, and tests to assess/appraise their performance. To enhance students' improvements, we will ensure the following: - Assessments on-the-go. - Setting of Assignments - Evaluating Submission - Progress Report Reviewing - Engagement with the Instructor - Easy Access to the Course Anywhere you go. Who can take this course: • Customer Service Reps • Customer Service Managers. • Any professionals who deal with customers. • Graduates who just finished school and want to start a career in customer service • Anyone who has an interest or who wants to transition into customer service.

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